Hiring a roofing contractor?
Step 1: Search for a Trustworthy Roofing Contractor
Take the time to research the individual roofer’s history. There are many fly-by-night roofing contractors who are here today and gone within three years. A reliable contractor will have:
|Personal and Business Referrals||Past Customer Referrals|
|Better Business Bureau Membership||Chamber of Commerce Membership|
|Trade Association Membership||Proper Local Licensing|
|More than 3 Years of Business History and Experience||Experience Performing Your Project|
|Regular/Normal Business Hours||A Street Address|
|Longevity at their Business Location|
Step Two: Consider Product Knowledge and Professionalism
It’s likely that you won’t be happy with the finished results if the roofing contractor is inexperienced, sloppy and unable to answer your questions. It’s likely that you won’t be happy with the finished results if the contractor is inexperienced, sloppy and unable to answer your questions. During the interview process, you’ll want to consider the following questions:
- What is your initial impression of the company representative?
- What image of the roofing company is being portrayed?
- Is the representative professional in appearance and behavior?
- Are they competent, straightforward and enthusiastic?
- Is the roofing company using quality materials?
- Have you been provided with sound information on the roofing materials?
- Have you been provided with information regarding job site procedures?
- Have you received follow ups from the company?
Step Three: Check Licensing, Insurance Coverage and Safety Policies
In the event of an accident or property damage, an uninsured or underinsured roofing contractor can cost you thousands of dollars. Your roofing contractor should be fully licensed and insured. They should also practice good safety procedures. Be sure to request certificates of insurance and formal verification of:
- Workers’ Compensation Coverage
- General Liability Insurance
- Completed Operations Insurance (rider on liability policy covering any issues after job is done)
- Relevant Licensing and Building Permits
Step Four: Watch Out for Extremely Low Bids
If a contractor is eliminating or skimping items on the bid to reduce the cost, it may not be in your best interest. Low roofing estimates could indicate:
- Minimal/No Insurance Coverage
- Poor, Unsupervised Workmanship
- Low-Grade Materials
- Lack of Materials
- Lack of Thoroughness
Step Five: Require Adequate Project Supervision
Most roofing contractors rely strictly on the job-site foreman to be sure the installation is performed correctly. Without supervisors, it is almost impossible to consistently provide high quality installations. Find a contractor that uses an additional level of supervision – someone whose job is to oversee the foreman and crew. Make sure the contractor provides project inspections on a regular basis.
Step Six: Ask for a Complete, Detailed, WRITTEN Contract
The roofing contract should include all materials and work specified as well as warranty information, terms of payment and a lien release.